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General
- Excellent interpersonal and communication skills
- Ability to prioritize and multitask
- Able to excel in fast paced environments with
aggressive timelines and against set deadlines
- Strategic, and analytical
- Talented, positive, creative, detail-oriented
- Whatever-it-takes attitude and dedication
- High energy level and team player
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Business Operations
- Strategy and direction planning, communication of vision
- Organizational budgeting
- ROIC planningand reporting
- Enterprise-level project and requirements management
- Vendor/ASP research, selection, and management
- Conduct research, synthesize and draw relevant conclusions
- Identify, document and prioritize business requirements
- Translate and communicate priorities and objectives between business /marketing organizations and IT
- Field, sales, and channel partner experience
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Management
- Employee management including hiring, task assignments, career development, formal employee evaluations, vacation
planning/tracking
- Team building
- Management of contractors, vendors, application service providers, affiliates, and external partners
- "Dotted line" management within cross functional globally diverse organizations and functions
- Conflict management
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Marketing
- Execute marketing calendar, promotional programs, eSeminars, and
campaigns
- Search engine optimization/keyword purchase, brand
awareness, affiliate marketing programs
- Email marketing, message creation, and tracking
- Lead
generation and collateral fulfillment programs
- Planning, executing, and tracking of internet marketing
activities
- Excellent knowledge of Internet marketing concepts,
practices, standards, and regulations
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Customer Interaction and Usability
Testing
- Online survey creation, execution, and after
action analysis
- Data privacy and SPAM compliance, policy creation,
and training
- Customer experience management
- Live and remote usability testing
- Communications (internal and
external) to address on-going and future
development and to resolve issues, questions
and concerns swiftly
- Application & web site support
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Internet
- Management and administration of Web infrastructure
- Expert knowledge of IIS and Apache.
- Expert knowledge of ASP, VB Script, CGI, and
PERL. Familiar with Java, and Javascript
- Expert knowledge of HTML, Dreamweaver, and FrontPage
- Content management process expert, management
of online product catalogs and web site navigation
- E-Commerce platform knowledge including commerce
technologies, content, analytics, and transactions
- Web monitoring, traffic patterns,
visitor trends, metrics tools such as Webtrends
and Epiphany
- Web site security and SSL certificates
- Research and recommend options for system enhancements
- Data privacy and SPAM compliance, policy creation,
and training
- Online survey creation, execution, and after
action analysis
- Conducting research and making suggestions
for appropriate enhancements to improve sales
and/or customer experience
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Technical
- Software Engineering: OO Development and Lifecycle Processes, Software Configuration Management
- Server / OS Administration: Microsoft Windows/Server, UNIX, and Linux
- Programming: C, C++, PERL, VBScript, and UNIX shell languages
- Database: Oracle, MySQL, MS Access, MSSQL, DBA, SQL Programming
- Six Sigma Whitebelt Certification
- Expert knowledge of UNIX and Linux operating systems
- Expert knowledge of Windows NT/2000 operating systems
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Business Applications and Software
- Microsoft Office Suite, Microsoft Project
- Siebel/Upshot CRM Systems
- Broadvision 1:1
- Oracle iStore, Portal, and database
- Webtrends, Epiphany
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