Worldwide Pricing Manager, Keysight Technologies Colorado, USA. July, 2014 – Present
Managed global Keysight pricing teams overseeing policy, compliance, operations, audit, reporting and tools. Key center of operational stability through multiple enterprise architecture upgrades and a company split. Identified solutions and implemented critical company objectives to quickly drive revenue growth and meet business needs in time sensitive, high pressure environments. Managed the technology roadmaps, operations, and support activities for more than a dozen pricing tools and applications.
Worldwide Pricing Manager, Agilent Technologies Colorado, USA. November 2010 – July, 2014
Developed global teams conducting all aspects of pricing operations, price factor management and global currency management for the company. Instituted a Six Sigma (99.997% accuracy) quality program and transformed pricing operations and tools. Conducted a complete retooling of partner pricing processes and operations resulting in a 75% reduction in costs and a 95% reduction in reported issues. Successfully executed all Sarbanes-Oxley controls, reports and third party audits.
Operations Manager, Agilent Technologies Colorado, USA. November 2004 – November 2010
Simultaneously managed multiple programs and operations in the areas of indirect channels, marketing forms, lead generation, email marketing, internet security, and entitlement. Directed the creation, operations, and roadmap for Agilent Partner Portal, an enterprise web application facilitating channel partner access to restricted marketing, sales and pricing data. Reduced the company cost of ownership per channel partner by 74%. Managed the migration and knowledge transfer of 14 applications and 6 servers as part of the Verigy divestiture. Implemented an end-to-end marketing campaign web form program for the company that simplified the process and standardized the marketing and lead qualification questions. Consolidated all indirect channel project and technology requests, simplifying the roadmap process and prioritization of work. Key contributor to the Agilent Customer Satisfaction process and surveys. Mentored employees on project and program management. Conducted live training for hundreds of external partners across 13 countries.
Group EBusiness Manager, Agilent Technologies Colorado, USA. November 2002 – November 2004
Selected, trained and managed worldwide teams supporting all aspects of corporate website activities including strategy, operations, customer satisfaction, privacy, marketing, budget and communications. Responsible for the planning, execution and management of enterprise internet projects including requirements identification, budgeting, scheduling, quality control and work schedule. Key contributor in enterprise-wide committees overseeing critical web services and setting company internet strategies. Developed and implemented an online lead routing and rating system which reduced cost by $100K per year, doubled the lead open rates, quintupled the lead click through rates, and tripled the lead conversion rates.
Internet Strategist, Agilent Technologies Boeblingen, Germany. January 2001 – November 2002
Managed worldwide project teams, external resources and vendors to deliver successfully on enterprise level Internet projects in a time and resource constricted environment. Instrumental decision-maker on cross-functional, globally diverse teams. Improved customer service and support experiences, reduced operational costs and increased up-and cross sell. Conducted customer satisfaction studies and customer experience assessments. Initiated and implemented progressive web applications such as online ‘Request a Quote’ which generated over $11M in potential business during the first six months of operation.
Infrastructure and Application Engineer, Hewlett-Packard Boeblingen, Germany. December 1999 – December 2000
Implemented and managed corporate internet architecture and strategy for European ecommerce store across five different countries, currencies, and languages. Managed development teams throughout all aspects of the software lifecycle. Established policies and guidelines for the organization. Coordinated and managed complex, multi-server infrastructure utilizing BroadVision, Netscape Enterprise Server, Oracle, and HPUX. Advised on, and implemented new functionalities within support and marketing organizations.
Webmaster / System Administrator, Hewlett-Packard Idaho, USA. June 1997 – December 1999
Installed, administered, and maintained UNIX and NT-based Web and file servers using Apache 1.3.x, Microsoft Internet Information Server 4.0, FrontPage 98, and 2000. Authored Web content utilizing HTML, DHTML, Java, CGI, and PERL. Set up and administered a Web-based email distribution system incorporating Majordomo, Hypermail, PERL, and CGI. Scripted online administration, training, and collaboration tools for project management, as well as a Web interface to automatically format and publish test results. Performed complex project management and scheduling tasks utilizing Microsoft Project.